ClientZone help and FAQs.
ClientZone from Resimac is how you can manage your loan online with us, your way.
Once you’re set up, you’ll be able to:
Confirm your loan balance;
Check your latest transactions;
Generate a payout quote; and
Reset your password
Help and FAQs.
Got any questions about ClientZone? Explore our Customer Guide or the FAQs below for answers to our most common queries. and we will reply as soon as possible.
If you can’t find the answer in our FAQs, feel free call us on 1300 904 639 or reach out to us at carfinance@resimac.com.au and we’ll get back to you as soon as we can.
Once Online
Please see Customer Guide
If there’s something you can’t see online, or need to update, we recommend contacting us on 1300 904 639.
Please see Customer Guide
For transactions older than 6 months, we recommend contacting us on 1300 904 639.
Please see Customer Guide
We are unable to provide online access to statements at this time, please call or email us and we can issue you one.
Coming soon
- Interest Summary statements (Consumer Auto and Chattel Mortgage customers only)
- Transaction export feature
Customers are unable to update their personal or bank details via the portal at this time.
Please call or email us and we can action this on your behalf.
Unfortunately this feature is unavailable. Please call us on 1300 904 639 if you need to make repayments arrangements with us.
Security features
Please see Customer Guide
Multi-factor authentication (MFA) adds an extra layer of security by requiring customers to verify their identity using two or more methods.
You’ll need to download an Authenticator App if you don’t already have one. You won’t be able to view your account without this app. Google Authenticator or Microsoft Authenticator are some of the popular options.
Using this app is one of the best ways to protect your information online, as it provides an extra layer of security, by generating time-based one-time passwords.
Please see Customer Guide
Still need help?
We’re here to help. Simply leave your details here and we will get back to you.