ClientZone help and FAQs
Get started with CustomerZone
CustomerZone is our online loan management platform where you can manage your loan, your way. Watch this video for a step-by-step guide on setting up your new account.Make the most out of your home loan with CustomerZone
Find out how you can use CustomerZone to access your statements, manage your repayments, move funds between accounts, change the PIN on your Visa® Debit Card, and more.We answer your frequently asked questions
Curious about certain transactions in your loan account or wondering how to make an external payment? This video has the answers! For any other questions, just check out our comprehensive FAQ below!ClientZone from Resimac is how you can manage your loan online with us, your way.
Once you’re set up, you’ll be able to:
- Confirm your loan balance;
- Check your latest transactions;
- Generate a payout quote; and
- Reset your password
Help and FAQs
Got any questions about ClientZone? Explore our Customer Guide or the FAQs below for answers to our most common queries. and we will reply as soon as possible.If you can’t find the answer in our FAQs, feel free call us on 1300 904 639 or reach out to us at carfinance@resimac.com.au and we’ll get back to you as soon as we can.
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How do i view my Account Information?Please see Customer Guide
If there’s something you can’t see online, or need to update, we recommend contacting us on 1300 904 639. -
Where can i see my recent transactions?Please see Customer Guide
For transactions older than 6 months, we recommend contacting us on 1300 904 639. -
How do i generate a Payout quote?Please see Customer Guide
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Where can i access my statements?We are unable to provide online access to statements at this time, please call or email us and we can issue you one.
Coming soon- Interest Summary statements (Consumer Auto and Chattel Mortgage customers only)
- Transaction export feature
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How do i update my details?Customers are unable to update their personal or bank details via the portal at this time.
Please call or email us and we can action this on your behalf. -
Can i make a payment in ClientZone?Unfortunately this feature is unavailable. Please call us on 1300 904 639 if you need to make repayments arrangements with us.
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How do i reset my password?Please see Customer Guide
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What is an MFA?Multi-factor authentication (MFA) adds an extra layer of security by requiring customers to verify their identity using two or more methods.
You’ll need to download an Authenticator App if you don’t already have one. You won’t be able to view your account without this app. Google Authenticator or Microsoft Authenticator are some of the popular options.
Using this app is one of the best ways to protect your information online, as it provides an extra layer of security, by generating time-based one-time passwords. -
How do i reset my MFA?Please see Customer Guide